Return Policy

Notice:

This text has been translated automatically from Hungarian. In case of disputes the original Hungarian policy is valid. This policy is only for information purposes. 

 

Information on the Right of Withdrawal for the Consumer Buyer

A consumer is defined by Section 8:1. § 1. Paragraph 3. of the Civil Code as a natural person acting outside the scope of their profession, independent occupation, or business activity. Therefore, legal entities cannot exercise the right to withdraw without justification!

The consumer is entitled to the right of withdrawal without justification under Section 20 of Government Decree 45/2014 (II. 26.). The consumer can exercise their right of withdrawal:

a) In the case of a contract for the sale of goods, aa) for the Goods, ab) in the case of purchasing multiple Goods, if the individual Goods are provided at different times, for the last provided Goods, from the day of receipt by the consumer or by a third party designated by them, other than the carrier, within a period which is 14 calendar days.

The provisions of this section do not affect the consumer's right to exercise their right of withdrawal during the period between the day of concluding the contract and the day of receiving the Goods.

If the consumer made an offer for the conclusion of the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the obligation to offer.

Statement of Withdrawal, Exercising the Right of Withdrawal or Termination by the Consumer

The consumer can exercise their right guaranteed under Section 20 of Government Decree 45/2014 (II. 26.) through a clear statement or by using the downloadable template statement from the website.

Validity of the Consumer's Statement of Withdrawal

The right of withdrawal is considered to be validly exercised if the consumer sends their statement within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the statement of withdrawal or termination within the deadline.

The consumer bears the burden of proof that they have exercised their right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's statement of withdrawal on an electronic data carrier upon its arrival

Seller's Obligations in Case of Consumer Withdrawal

Seller's Obligation to Refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller must refund the full amount paid by the consumer as consideration, including the costs associated with the performance, such as shipping fees, within fourteen days from becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred due to choosing a shipping method other than the least expensive standard shipping method.

Method of Seller's Obligation to Refund

In case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller will refund the amount due to the consumer using the same payment method used by the consumer. With the consumer's explicit consent, the Seller may use a different payment method for the refund, but this should not result in any additional charges for the consumer. The Seller is not responsible for delays due to incorrect or inaccurate bank account numbers or postal addresses provided by the consumer.

Additional Costs

If the consumer explicitly chooses a shipping method other than the least expensive standard shipping method, the Seller is not obligated to refund the additional costs incurred. In such cases, our obligation to refund extends only to the stated general shipping charges.

Right to Retain

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has provided irrefutable proof that they have sent them back; whichever is earlier. We cannot accept shipments sent as cash on delivery or postage due.

Consumer's Obligations in Case of Withdrawal or Termination

Returning the Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they must return the Goods immediately, but no later than fourteen days from the date of communicating the withdrawal, either to the Seller or to a person authorized by the Seller to receive the Goods. The return is considered timely if the consumer sends the Goods before the deadline expires.

Bearing the Direct Costs of Returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be sent back to the Seller's address. If the consumer terminates a contract for the provision of services concluded outside the business premises or at a distance after the commencement of performance, they must pay a fee proportional to the services provided up to the time of communicating the termination to the business. The proportionate amount payable by the consumer is to be determined based on the total amount of the consideration increased by tax. If the consumer proves that the total amount determined in this way is excessively high, the proportionate amount should be calculated based on the market value of the services provided up to the time of termination. Please note that we cannot accept Goods sent back as cash on delivery or postage due.

Consumer's Responsibility for Depreciation

The consumer is responsible for any depreciation in value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

If the right of withdrawal cannot be exercised under applicable laws, or can only be exercised under conditions, the Buyer is not entitled to use the Goods for trial purposes.

Right of Withdrawal Cannot Be Exercised in the Following Cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):

• a. After the complete provision of the service, but this exception can only be invoked if the provision started with the consumer's explicit prior consent and acknowledgment that they will lose their right of withdrawal once the service is fully provided.

• b. For goods or services whose price or fee depends on fluctuations in the financial market that the business cannot control during the withdrawal period.

• c. For custom-made goods produced based on the consumer's instructions or explicit request, or goods clearly tailored to the consumer.

• d. For perishable goods or goods that have a short shelf life.

• e. For sealed goods that cannot be returned for health or hygiene reasons once opened.

• f. For goods that, due to their nature, become inseparably mixed with other items after delivery.

• g. For alcoholic beverages whose actual value depends on market fluctuations that the business cannot control, and whose price was agreed upon at the time of the conclusion of the contract but will only be fulfilled after the thirtieth day from the conclusion.

• h. For business contracts where the business visits the consumer at their explicit request for urgent repair or maintenance work.

• i. For sealed audio or video recordings or computer software, if the consumer has unsealed them after delivery.

• j. For newspapers, periodicals, or magazines, with the exception of subscription contracts.

• k. For contracts concluded at public auctions.

• l. For contracts for accommodation, transport, car rental, catering, or leisure activities, if a specific date or period for performance has been set, except for residential services.

• m. For digital content provided on a non-material medium if the performance has begun with the consumer's prior explicit consent, and the consumer has acknowledged that they will lose their right of withdrawal, and the business has sent a confirmation to the consumer.

---

Information on Product Warranty and Guarantees for Consumer Contracts

This section of the Consumer Information is prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of Government Decree 45/2014 (II.26.). This Consumer Information applies exclusively to Buyers who qualify as consumers; rules for non-consumer buyers are set out in a separate chapter.

Requirements for Contractual Performance in Consumer Contracts

General Requirements for Goods and Goods Containing Digital Elements Sold Under Consumer Contracts

• The Goods and the performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.) at the time of performance.

To qualify as contractual performance for the Goods covered by the contract, they must:

• Comply with the description, quantity, quality, type, and have the functionality, compatibility, interoperability, and other features specified in the contract.

• Be suitable for any purpose specified by the consumer, which the consumer made known to the Seller at the latest at the time of concluding the contract, and which the Seller accepted.

• Include all accessories, user manuals, including instructions for installation, and customer support specified in the contract.

• Provide updates as specified in the contract.

Furthermore, the Goods must:

• Be suitable for purposes prescribed by law, technical standards, or in the absence of technical standards, by the relevant code of conduct.

• Possess the quantity, quality, performance, and other characteristics that are reasonably expected by the consumer, especially in terms of functionality, compatibility, accessibility, continuity, and security.

• Include reasonably expected accessories and manuals, including packaging and installation instructions.

• Match the properties and description of the Goods that were shown as a sample, model, or available as a trial version by the Seller before the conclusion of the contract.

The Goods do not have to comply with the above public statements if the Seller proves that:

• They were unaware of the public statement and had no obligation to be aware of it.

• The public statement was corrected in an appropriate manner before the conclusion of the contract.

• The public statement could not have influenced the consumer's decision to conclude the contract.

Requirements for Contractual Performance for the Sale of Goods in Consumer Contracts

The Seller is in breach if the defect in the goods arises from improper installation, provided that:

• a) The installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility.

• b) The consumer had to carry out the installation, and the improper installation is a consequence of deficiencies in the installation instructions provided by the Seller.

Requirements for Contractual Performance for Goods Containing Digital Elements in Consumer Contracts

For Goods containing digital elements, the Seller must ensure:

• Notification to the consumer about updates related to the digital content or digital service, including security updates, necessary for maintaining the conformity of the Goods.

• Provision of these updates to the consumer within a reasonable time frame, depending on the type and purpose of the Goods and digital elements, and the individual circumstances and nature of the contract.

If the consumer fails to install the provided updates within a reasonable time, the Seller is not liable for defects in the Goods if:

• a) The Seller informed the consumer about the availability of the update and the consequences of failing to install it.

• b) The failure to install or incorrect installation of the update is not due to deficiencies in the installation instructions provided by the Seller.

No breach of contract can be established if the consumer was separately informed at the time of concluding the contract that a specific property of the Goods deviates from what is described here, and the consumer explicitly accepted this deviation at the time of concluding the contract.

Warranty for Defects (Kellékszavatosság)

When can you exercise your warranty rights?

You can assert a warranty claim against the Seller in the event of defective performance, according to the Civil Code and, in the case of consumer contracts, according to Government Decree 373/2021 (VI.30.).

What rights do you have under the warranty?

You may choose to request either repair or replacement, unless fulfilling your chosen request is impossible or would impose disproportionate additional costs on the Seller. If you did not or could not request repair or replacement, you may request a proportional reduction of the consideration or, as a last resort, you may withdraw from the contract.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave reason for it.

In consumer contracts, unless proven otherwise, it is presumed that any defect recognized within one year from the date of performance already existed at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

Used Goods

In the case of used goods, warranty and guarantee rights differ from the general rules. Defective performance can also occur in used goods, but one must consider the circumstances under which the Buyer could expect certain defects. Due to wear and tear, some defects become more frequent, so it cannot be assumed that a used item will have the same quality as a new one. Therefore, the Buyer can only assert warranty rights for defects that are independent of the wear and tear.

If the used item is defective and the Buyer, who qualifies as a Consumer, was informed about this at the time of purchase, the Service Provider has no liability for the known defect.

Seller's Refusal

The Seller may refuse to make the goods conforming if the repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in a defect-free condition and the seriousness of the breach of contract.

Consumer's Right to Terminate the Contract

The Consumer is entitled to request a proportional reduction of the consideration or to terminate the sales contract if:

• The Seller did not carry out the repair or replacement, or did so but did not fully meet the conditions below.

• Repeated performance defects occurred, despite the Seller's attempt to make the goods conforming.

• The performance defect is so serious that it justifies an immediate price reduction or immediate termination of the sales contract.

• The Seller refused to make the goods conforming.

• It is obvious from the circumstances that the Seller will not make the goods conforming within a reasonable time or without causing significant inconvenience to the Consumer.

If the Consumer wishes to terminate the sales contract due to defective performance, the burden of proof that the defect is insignificant lies with the Seller.

The Consumer is entitled to withhold the remaining part of the purchase price until the Seller fulfills its obligations related to conforming performance and defective performance.

General Rules

• The Seller must take back the replaced goods at their own expense.

• If the repair or replacement requires the removal of goods that have been put into operation before the defect became recognizable, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replaced or repaired goods, or bearing the costs of removal and installation.

The reasonable deadline for the repair or replacement starts from the moment the Consumer communicates the defect to the business.

The Consumer must make the goods available to the business for the purpose of repair or replacement.

The reduction of the consideration is proportional if its amount corresponds to the difference between the value of the goods that the Consumer would have received in the case of conforming performance and the value of the goods actually received by the Consumer.

The Consumer can exercise their right to terminate the sales contract by sending a declaration of intent to terminate to the Seller.

If the defective performance affects only a specific part of the goods provided under the sales contract, and the conditions for exercising the right to terminate the contract exist for them, the Consumer may only terminate the contract for the defective goods, but may also terminate it for any other goods acquired together with them if it is not reasonably expected of the Consumer to keep only the goods that conform to the contract.

If the Consumer terminates the entire sales contract or a part of it, then:

• The Consumer must return the affected goods to the Seller at the Seller's expense.

• The Seller must immediately refund the full purchase price for the affected goods to the Consumer as soon as they have received the goods or a confirmation of their return.

 

What is the deadline for asserting your warranty rights?

You are obligated to report the defect immediately upon discovering it. A defect reported within two months of its discovery is considered to be reported without delay. However, we draw your attention to the fact that you can no longer assert your warranty rights after the two-year limitation period from the date of contract fulfillment has passed.

The time spent on repairs does not count towards the limitation period, during which you cannot use the product as intended.

The limitation period for warranty claims starts anew for the part of the product affected by the replacement or repair. This rule also applies if a new defect arises as a result of the repair.

If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; however, a limitation period shorter than one year cannot be validly agreed upon in this case.

Against whom can you assert your warranty rights?

You can assert your warranty rights against the Seller.

Are there any other conditions for asserting your warranty rights?

Within one year of fulfillment, there are no other conditions for asserting your warranty claim beyond reporting the defect, if you can prove that the product was provided by the Seller. After one year from the date of fulfillment, however, you are obligated to prove that the defect you recognized already existed at the time of fulfillment.

Product Warranty

When can you exercise your product warranty rights?

In the case of a defect in a movable item (Product), you can choose to assert either a warranty claim or a product warranty claim.

What rights do you have under your product warranty claim?

Under a product warranty claim, you can only request the repair or replacement of the defective Product.

When is the Product considered defective?

A product is considered defective if it does not meet the quality requirements in effect at the time it was placed on the market, or if it does not have the features described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this period, you lose this entitlement.

Against whom and under what other conditions can you assert your product warranty claim?

You can only assert your product warranty claim against the manufacturer or distributor of the movable item. In the case of asserting a product warranty claim, you are responsible for proving the defect in the Product.

Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is exempt from product warranty obligations only if they can prove that:

• The Product was not manufactured or placed on the market as part of their business activities, or
• The defect was not recognizable based on the state of science and technology at the time the product was placed on the market, or
• The defect in the Product arises from the application of a law or a mandatory regulatory requirement.

To be exempt, the manufacturer (distributor) only needs to prove one of these reasons.

Note:

Please note that you cannot assert both a warranty claim and a product warranty claim simultaneously for the same defect. However, if you successfully assert a product warranty claim, you can assert a warranty claim for the replaced or repaired part against the manufacturer.